How Care Starts

Simple Steps to Get the Right Care

From your first call to ongoing support — here is exactly what happens when you reach out to Arcadia.

Why we structured care this way

Most families do not need a sales pitch — they need clarity. The steps below mirror how Arcadia actually works: a conversation that respects your pace, an assessment that reflects real home life (not only a discharge summary), deliberate caregiver matching, and pricing conversations that account for insurance, publicly funded programs, and private options without jargon.

Hospital discharge planners and family physicians often need a predictable referral pathway; adult children may need help translating medical instructions into a weekly schedule. By separating assessment, matching, funding, and ongoing review into clear stages, everyone involved — including your loved one — knows what happens next and who to call when something changes.

If you are comparing providers, use these pages to see how transparent we are before you commit to a single visit. When you are ready, book a free consultation or call — we answer seven days a week across the GTA.

The Process

What Happens After You Call

• Step 101
  📞

  Book a Free Consultation

  A no-obligation call where we listen to your situation and begin to understand what your family needs.

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• Step 202
  📋

  Care Assessment

  An in-home visit to understand your loved one's daily routines, medical needs, and personal preferences.

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• Step 303
  🤝

  Matching Caregivers

  We carefully match your family with a caregiver suited to your loved one's personality, language, and care requirements.

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• Step 404
  📅

  First Week of Care

  Care begins with close monitoring and daily check-ins to ensure everything is working well for your family.

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• Step 505
  💰

  Pricing and Funding

  We help you navigate insurance coverage, publicly funded options, and private pay — clearly and honestly.

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• Step 606
  📨

  Referral Process

  For discharge planners and health professionals: a streamlined pathway to get your patient the right support fast.

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• Step 707
  🌱

  Ongoing Support

  We stay in touch as care continues — reviewing the care plan, adjusting as needs change, and making sure your family has the support that fits.

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Get Started

It Starts With One Conversation

There's no obligation. We listen first — then help you understand what your loved one needs and how we can help.

For professionals

Referring a patient? We work with discharge planners, social workers, and specialist teams across the GTA.