How Care Starts
Simple Steps to Get the Right Care
From your first call to ongoing support — here is exactly what happens when you reach out to Arcadia.
Why we structured care this way
Most families do not need a sales pitch — they need clarity. The steps below mirror how Arcadia actually works: a conversation that respects your pace, an assessment that reflects real home life (not only a discharge summary), deliberate caregiver matching, and pricing conversations that account for insurance, publicly funded programs, and private options without jargon.
Hospital discharge planners and family physicians often need a predictable referral pathway; adult children may need help translating medical instructions into a weekly schedule. By separating assessment, matching, funding, and ongoing review into clear stages, everyone involved — including your loved one — knows what happens next and who to call when something changes.
If you are comparing providers, use these pages to see how transparent we are before you commit to a single visit. When you are ready, book a free consultation or call — we answer seven days a week across the GTA.
The Process
What Happens After You Call
- Step 101📞
Book a Free Consultation
A no-obligation call where we listen to your situation and begin to understand what your family needs.
Learn More→ - Step 202📋
Care Assessment
An in-home visit to understand your loved one's daily routines, medical needs, and personal preferences.
Learn More→ - Step 303🤝
Matching Caregivers
We carefully match your family with a caregiver suited to your loved one's personality, language, and care requirements.
Learn More→ - Step 404📅
First Week of Care
Care begins with close monitoring and daily check-ins to ensure everything is working well for your family.
Learn More→ - Step 505💰
Pricing and Funding
We help you navigate insurance coverage, publicly funded options, and private pay — clearly and honestly.
Learn More→ - Step 606📨
Referral Process
For discharge planners and health professionals: a streamlined pathway to get your patient the right support fast.
Learn More→ - Step 707🌱
Ongoing Support
We stay in touch as care continues — reviewing the care plan, adjusting as needs change, and making sure your family has the support that fits.
Learn More→
Frequently Asked Questions
Common questions about starting care
How do I start home care with Arcadia?
It begins with a free consultation. We listen to your situation, explain your options clearly, and if you decide to move forward, schedule an in-home care assessment within 24 to 48 hours.
How long does it take from first call to care starting?
Most families have a care assessment within 24 to 48 hours of first contact. Care often begins within a week of the assessment, and timelines can be compressed for urgent situations.
Is there any obligation when I book a consultation?
No. The first conversation is free and carries no commitment. We listen first, then help you understand what your loved one needs and whether Arcadia is the right fit.
What happens during the care assessment?
A care manager visits your loved one's home to understand daily routines, medical needs, safety risks, and personal preferences. This visit forms the basis of the care plan.
How does Arcadia match caregivers to clients?
We match based on clinical fit, personality, language, and cultural background, not just availability. You meet the caregiver before care begins and can request a change if the fit is not right.
Can healthcare professionals refer patients to Arcadia?
Yes. We work with discharge planners, social workers, physicians, and Ontario Health atHome coordinators across the GTA. Submit a referral online or call us directly for urgent cases.
Get Started
It Starts With One Conversation
There's no obligation. We listen first — then help you understand what your loved one needs and how we can help.
(844) 977-0050For professionals
Referring a patient? We work with discharge planners, social workers, and specialist teams across the GTA.
Submit a Professional Referral →