How Care Starts — Step 6
Referring a Patient or Client to Arcadia
For healthcare professionals and discharge planners across the GTA. Families are also welcome to refer directly — call us or submit the form below.
Urgent referral?
For time-sensitive discharges or complex cases, calling directly is the fastest route.
(844) 977-0050info@arcadiahomecare.caWho can refer
We Accept Referrals From
- 🏥Hospital Discharge Planners
- 🧑⚕️Social Workers
- 🦽Occupational Therapists
- 🩺Physicians & Specialists
- 📋Case Managers
- 🏛️Ontario Health atHome Coordinators
- 👨👩👧Family Members
What you need
Information Needed to Refer
- 👤
Client name and contact
Full name, phone number, and address of the person requiring care.
- 📍
Location
Home address or discharge destination — we confirm service availability immediately.
- 🧠
Primary diagnosis or condition
The main reason care is needed — dementia, ABI, post-surgical recovery, palliative, etc.
- 📅
Anticipated start date
When care is needed to begin — even a rough timeline helps us plan caregiver availability.
- 📞
Your contact information
Name, role, phone, and email so we can follow up with you directly.
After you refer
What Happens After Referral
- 01
We review your referral
A member of our clinical or care management team reviews the information within one business day — sooner for urgent cases.
- 02
We follow up with you
We contact the referring professional directly to clarify any questions, confirm what we can provide, and discuss next steps.
- 03
Assessment and matching
Where appropriate, we conduct a home assessment and select a caregiver matched to the client's specific clinical and personal requirements.
- 04
Ongoing communication
We keep the referring team informed throughout — progress notes, changes in presentation, and any concerns on a schedule that works for you.
Frequently Asked Questions
Common questions about referring patients
Who can refer a patient to Arcadia Home Care?
We accept referrals from hospital discharge planners, social workers, occupational therapists, physicians, case managers, Ontario Health atHome coordinators, and family members. If you are unsure who should refer, call us. Can you accept an informal family referral? Yes.
What information do I need to submit a referral?
At minimum: client name and contact, home address, primary diagnosis, anticipated start date, and your contact details. More clinical context helps us respond faster, but we can follow up for details.
How quickly does Arcadia respond to referrals?
We review referrals within one business day, and often sooner for urgent discharges. If you need the fastest way to place a patient, call directly with discharge timing. Do you respond same day for urgent cases? We aim to.
What happens after I submit a referral?
Our team reviews the information, contacts you to confirm what we can provide, and where appropriate schedules a home assessment and caregiver matching. We keep you informed throughout.
Does Arcadia accept funded care referrals?
Yes. We have experience with Auto Insurance (SABS), WSIB, Veterans Affairs Canada, and Ontario Health atHome. Tell us the funding source when you refer.
Can families refer directly, or only professionals?
Both. Healthcare professionals can use our referral form or call directly. Families are also welcome to contact us at any stage without a formal referral.
Ready to refer?
Submit a referral online and we will follow up within one business day.
Submit a Referral →(844) 977-0050Services we accept referrals for
→ Acquired Brain Injury Care→ Dementia & Alzheimer's Care→ Rehabilitation Support→ Palliative Home Care→ Hospital Discharge Support→ Case ManagementFunded care experience
Get Started
Ready to Refer a Patient?
Submit a referral online or call us directly. For urgent cases we aim to respond the same day.
(844) 977-0050