For Healthcare Professionals
Referring Patients to Arcadia Home Care
Arcadia partners with discharge planners, social workers, Ontario Health atHome coordinators, and specialist teams across Toronto and the GTA to provide seamless transitions from hospital or clinic to home. We respond quickly, communicate clearly, and coordinate around your patient's existing care team.
Arcadia has supported Toronto families with complex home care needs for over two decades — working alongside hospital teams, rehabilitation centres, and community health providers across the GTA.
Who Refers Patients to Arcadia
We work with a wide range of healthcare professionals across Toronto and the GTA who need reliable, clinically informed home care for their patients. Our referral process is straightforward and our intake team responds promptly.
Clinical Populations We Support
Arcadia specializes in complex, clinically informed home care. Our caregivers receive condition-specific training and are supported by a clinical team that understands the populations we serve.
- Dementia and Alzheimer's disease — behavioural support, redirection, family communication, safety monitoring
- Acquired brain injury (ABI) — rehabilitation support, cognitive assistance, coordination with OT and PT teams
- Motor vehicle accident rehabilitation — post-acute support, functional recovery, coordination with insurance case managers and rehab teams
- Palliative and end-of-life care — comfort-focused care, dignity, family support, symptom management assistance
- Post-surgical and hospital discharge — wound monitoring, medication reminders, mobility support, fall prevention
- Stroke recovery — functional support, rehabilitation reinforcement, communication assistance
- Parkinson's disease — mobility support, safety, daily routine assistance
- Frailty and fall risk — supervised mobility, home safety assessment support, daily living assistance
Our Intake and Communication Process
We know that timely transitions matter. Here is what to expect when you refer a patient to Arcadia:
Submit a referral
Use our online referral form or call directly. We need the patient's name, contact, location, and a brief clinical summary. A diagnosis is helpful but not required to start.
We contact the family within 24 hours
Our intake team reaches out to the family or substitute decision-maker to schedule a care assessment. For urgent discharges, we prioritize same-day or next-day contact.
Care assessment
A senior member of our team meets with the patient and family to assess needs, review the clinical summary, and develop a care plan that integrates with existing services and your recommendations.
Caregiver match and care begins
We match a caregiver based on clinical needs, schedule, and personality fit. Most families have care in place within 48–72 hours of initial contact.
Ongoing communication
We keep families — and referring professionals when appropriate — informed of significant changes. Our care managers are reachable by phone for clinical questions. Care updates and incident reports can be shared with referring professionals when appropriate and with patient consent.
Caregiver Credentialing and Training Standards
All Arcadia caregivers go through a rigorous hiring and training process before being placed with a client:
How to Refer a Patient to Home Care in Toronto
If you're a healthcare professional coordinating a patient's discharge or transition to community care in Toronto, referring to a private home care agency like Arcadia works alongside — not instead of — Ontario Health atHome (publicly funded) services.
Most patients benefit from a combination of both: publicly funded hours through Ontario Health atHome cover a baseline of care, while private home care fills the gaps in hours, continuity, and specialized support. Arcadia can work within whatever publicly funded allocation your patient receives.
To refer a patient to home care in Toronto, the simplest path is to contact us directly with a brief clinical summary. We handle the rest — family contact, assessment scheduling, care planning, and caregiver matching. No lengthy referral paperwork required.
For urgent same-day or next-day discharge needs across the GTA, call (844) 977-0050 and identify yourself as a referring professional.
Ready to Refer a Patient?
Use our online referral form for a complete intake, or call us directly for urgent situations. Our team is available Monday–Friday, 9AM–5PM, with on-call support for urgent discharge needs.
(844) 977-0050