How to determine value for money when selecting home care agency
Your family has finally decided to hire a Personal Support Worker for your elderly mom or dad in Toronto. Now, how do you know if you are getting the best possible care for the right amount of time that fits your family’s budget?
How do you know if the agency you hired is following through on the care plan? Can you trust your parents’ perspective on care delivered?
The easiest way to start answering these questions is to demand from the home care agency they document the details of the care provided. Documentation can be extensive or basic.
At Arcadia Home Care all our clients and their families have 24/7 access to an online care log. It is personalized to reflect the family’s priorities and the senior’s needs, including special care provided to Alzheimer’s patients.
The amount of time your personal support worker can invest in tracking information should be balanced with the time required to provide care to your parent! For example, if you feel that a clean house reflects high quality work, documenting time spent cleaning is worthwhile.
Some time ago, Arcadia Home Care encountered a situation when a client’s child expressed concern about the recycling which wasn’t washed before it was put in the bin. In another case, the client’s child mentioned in passing that the house was not being cleaned the way it used to be when the parents had a cleaning lady. We immediately discussed these issues. In both cases, our caregivers had not communicated in sufficient detail how the growing amount of time required to deliver personal care was starting to compete with cleaning the house. As a home care agency, we are absolutely accountable for documenting all activities and services performed!
Please give us a call to find out more about our approach to documenting the care we provide.