COVID - 19

Safety in this Uncertain Time

We are closely monitoring the impact of the Coronavirus (COVID-19) outbreak and following the guidelines set by the Ministry of Health Ontario. 

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Our Action Plan

Arcadia Home Care is dedicated to the health and safety of our caregivers, clients, and their families and loved ones. We have made several enhancements to our existing cleaning and safety measures to ensure our clients are safe while our caregivers continue to provide the highest quality home care services. Here are some of the precautions we have taken: 

Special Training 

We have provided retraining to our caregivers that addresses how to safely provide direct care, including putting on and taking off required PPE, and hand hygiene guidance from the following Public Health Ontario resources to support IPAC and PPE education and training for caregivers: 

Daily Screening  

Arcadia caregivers go through a daily COVID-19 screening to ensure they are healthy and fit to visit our clients.  

Personal Protective Equipment  

Our caregivers use a surgical/ procedure mask while in the home, including while visiting the resident that does not have COVID-19 in their room 

Strict Hand Hygiene  

Our caregivers follow strict hygiene standards to suppress the spread of coronavirus and other contaminants. 

Exposure Protocol  

We are following local health authority guidelines with regards to screening, testing and self-isolation procedures.  

Stay Home, Stay Safe.  

The best way to keep ourselves safe is to remain within our homes as much as we can in order to control our surroundings and carry out safety procedures. Our caregivers are being very vigilant in following the guidelines and procedures to ensure the well-being and safety of our team and community is very important to us. Now more than ever, the implementation of a caregiver is needed to help you care and provide support for your loved ones during these unprecedented times. 


Family Matters

Our Care Plan considers the needs of the patient’s family members throughout the course of illness and afterwards.

This involves providing emotional support, respite for family caregivers, companionship, and personal care.

We work closely with other members of your healthcare team.

If requested, we will also advocate on your behalf when needed.

Supplementary Care

Arcadia Home Care can also supplement the care provided by your palliative and/or hospice health team.

Caregiver Matching

Matching your loved one’s personality with a caregiver’s style and experience is crucial to maintaining consistency and trust.

Exceeding Expectations

Our home care for seniors strives to exceed the expectations and goals of your family.

You have 24/7 secure access to your online care log.

We will regularly review your Care Plan with you as needs change.

You can contact Arcadia Home Care at any time. In a crisis situation, we can often set up care within 24 hours